1. Who We Are

Natasha McCann (t/a Admin Experts Online) is the Data Controller for personal information collected via this website. When providing virtual assistance or administrative services to clients, we may also process personal data on the client’s behalf as a Data Processor.

2. Information We Collect & How We Collect It

We collect personal information directly from you when you interact with our website or services:

• Contact Details: Name, business name, job title, email address, postal address, and telephone number.
• Enquiries & Bookings: Details provided through website contact forms, the VA Enquiry Form (Google Forms), or Calendly call bookings.
• Resources & Marketing: Information provided when requesting downloadable resources (such as the Clarity Kickstart Guide) or subscribing via MailerLite.

3. How & Why We Use Personal Information

• Responding to Enquiries: To respond to enquiries, discuss requirements, and arrange call bookings (Lawful basis: Steps prior to contract / Legitimate interests).
• Delivering Services: To deliver virtual assistance services, manage client accounts, issue invoices, and maintain business records (Lawful basis: Performance of contract / Legal obligation).
• Marketing & Updates: To send requested business resources or relevant updates where permitted by law or consent (Lawful basis: Consent / Legitimate interests). Unsubscribe options are available in every marketing email.

4. Third-Party Service Providers

We do not sell personal information. We share data only with trusted third-party providers necessary to operate our business, including:

• Calendly: Appointment scheduling.
• Google Forms: VA enquiry form.
• MailerLite: Landing pages, downloadable resources, email updates.
• General Infrastructure: Website hosting, document management, cloud storage, and accounting software.

Where personal data is transferred outside the UK, appropriate transfer mechanisms and safeguards required by UK data protection law are implemented.

5. Data Retention & Security

We implement appropriate technical and organizational security measures to protect personal data. Data is retained only as long as necessary for the purpose it was collected, including tax, legal, and accounting compliance. Unsubscribed contacts are kept on a minimal suppression list to respect communication preferences.

6. Your Data Protection Rights

Under UK data protection law, you have rights including the right to access, rectify, erase, restrict, or object to processing of your personal data. You have an absolute right to object to direct marketing at any time.

To exercise any rights, email help@adminexpertsonline.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).